Zendesk Service Check Episodes DE

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What agile event programs are and why they're essential

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Mrs Robinson

Wishes you a wonderful day

12pm

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ZENDESK

CXtrends 26

CITY | VENUE

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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ZENDESK

CXtrends 26

CITY | VENUE

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DATE | TIME

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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ZENDESK

CXtrends 2026

NEW YORK CITY

OCTOBER 9, 10 AM

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Der Zendesk Service Check

Der Zendesk Service Check ist eine dreiteilige On-Demand-Serie, die zeigt, wo deutsche Service-Teams heute stehen, wie sie aktuelle Herausforderungen meistern und wie Zendesk den Weg zu modernem, KI-gestütztem Kundenservice ebnet.

Zu den Episoden

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Join us to unlock the insights you need to lead in 2026

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI. Step into the future of CX.

Join us to unlock the insights you need to lead in 2026

Key takeaways:

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Key takeaway 1

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Key takeaway 2

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Key takeaway 3

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Key takeaway 4

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Key takeaway 5

Episoden im Überblick

Episode 1:

Der Reality Check

Ein ehrlicher Blick auf den Status quo in Deutschland: Wo hakt es im Kundenservice, was hält Teams zurück, und warum ist gerade jetzt Veränderung nötig?

Zur Episode

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Episode 2:

Aus der Praxis

Wie setzen deutsche Unternehmen KI heute bereits ein? Wie nutzen unsere Zendesk‑Kunden KI konkret – und welche Erfolge erzielen sie damit? Und wie arbeiten Teams mit KI effizienter – und gleichzeitig menschlicher?

Zur Episode

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Episode 3:

Der Weg zur KI-gestützten Transformation

Wie sich KI sinnvoll im Kundenservice einsetzen lässt – mit Zendesk als Plattform für smarte, integrierte Workflows.

Zur Episode

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Moderator und Sprecher

Björn Bauer

Director, Solutions Consulting

bei Zendesk

Matthias Göhler

Chief Technology Officer, EMEA

bei Zendesk

Teil 1: Der Reality Check

Teil 2: Aus der Praxis

Teil 3: Der Weg zur KI-gestützten Transformation

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Schedule description.

12pm

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Agenda

10:30AM

Keynote
Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product innovations
Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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12pm

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Thank you to our sponsors

ON-DEMAND

Join on your time

Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.

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Cheat Sheet

Zendesk Service Check: Auf einen Blick

Unser Cheat Sheet „Der Zendesk Service Check: Auf einen Blick“ fasst die wichtigsten Learnings der Zendesk Service Check Serie in einer kompakten, Download-fähigen Übersicht zusammen

Jetzt herunterladen

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